IT Operations

Availability Plan

Version <1.0>

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Revision History
Date	Version	Description	Author	
<dd/mmm/yy>	<x.x>	<details>	<name>	

				

Table of Contents
1.	Introduction	3
1.1	Purpose	3
1.2	Scope	3
1.3	Definitions, Acronyms, and Abbreviations	3
1.4	References	3
1.5	Overview	3
2.	Management Summary	3
3.	Plan Details	3
3.1	Assumptions	3
3.2	Availability Levels	3
3.3	Changed Availability Requirements for Existing IT Services	3
3.4	Availability Requirements for New IT Services	3
3.5	Upcoming SOA Assignments	3
3.6	Future Technology Impact	3
3.7	Options for Service Improvement	3
3.8	Cost Model	3
4.	Recommendations	3
5.	Supporting Information	3

Availability Plan 
1.	Introduction
[The introduction of the Availability Plan (AP) provides an overview of the entire AP. It includes the purpose, scope, definitions, acronyms, abbreviations, references, and overview of the AP.]
1.1	Purpose
[Specify the purpose of this AP. The AP fully describes the overall approach to improving service availability over the long term.]
1.2	Scope
[Identify the services and resources that fall under the scope of the Availability Plan.]
1.3	Definitions, Acronyms, and Abbreviations
[This subsection provides the definitions of all terms, acronyms, and abbreviations required to properly interpret the AP.  This information may be provided by reference to a glossary.]
1.4	References
[This subsection provides a complete list of all documents referenced elsewhere in the AP.  Identify each document by title, report number if applicable, date, and publishing organization.  Specify the sources from which the references can be obtained. This information may be provided by reference to an appendix or to another document.]
1.5	Overview
[This subsection describes what the rest of the AP contains and explains how the document is organized.]
2.	Management Summary
[Summarize the findings of the Plan Details]
3.	Plan Details
3.1	Assumptions
[Identify business drivers that affect availability.]
3.2	Availability Levels
[Describe actual levels versus agreed-upon levels of availability.]
3.3	Changed Availability Requirements for Existing IT Services
[A description of all changed requirements related to availability of existing IT services.  When investment decisions must be made, identify possible options.]
3.4	Availability Requirements for New IT Services
[A description of all requirements related to availability of new IT services.  When investment decisions must be made, identify possible options.]
3.5	Upcoming SOA Assignments
[Indicate the schedule for the implementation of all upcoming SOA assignments.]
3.6	Future Technology Impact
[Indicate the potential availability benefits of planned technology upgrades.]
3.7	Options for Service Improvement
[List all options for improving the effectiveness of Availability Management.  List activities that will address shortfalls in availability.  When investment decisions must be made, identify possible options.]
3.8	Cost Model
[Document all costs associated with various options.  Much of this information comes from Financial Management.]
4.	Recommendations
[List all recommendations made in the Plan Details and their status.]
5.	Supporting Information
[The supporting information makes the AP easier to use.  It includes:
•	Index
•	Appendices
]